Refund policy

Sales: All LuxClaw Hair Claw Clips & Accessories Sales returns are accepted for 14 days. Please contact Help@luxclaw.com for any questions about your purchase.   

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To ensure you receive the same claw clip or hair accessory, please follow the guidelines on exchanges.  

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: LuxClaw will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Help@luxclaw.com