Shipping policy

Last Updated: 9/23/2023

Thank you for choosing LuxClaw for your accessory needs. We want to ensure that your shopping experience is as pleasant and seamless as possible. Please take a moment to review our shipping policy to understand how we handle the delivery of your LuxClaw products. 

LuxClaw only ships within the United States. 

1. Processing Time: Standard Shipping 2-3 business Days. 

2. Shipping Methods: You can choose your preferred shipping method during the checkout process.

3. Estimated Delivery Times: Estimated delivery times vary depending on your location and the shipping method chosen. Standard shipping within the United States typically takes between 3 to 5 business days. 

4. Shipping Costs: The cost of shipping is a flat rate fee across the whole nation and will show up during the checkout process unless otherwise chosen. 

5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing tracking information. 

6. Shipping Address: Please ensure your shipping address is accurate and complete. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses.

7. Delays and Incidents: While we make. every effort to deliver your order promptly, LuxClaw is not responsible for shipping delays by unforeseen incidents, adverse weather conditions, or other factors beyond our control. 

8. Lost or Stolen Packages: In the rare event that your package is lost or stolen, please contact us promptly. We will assist you in resolving the issue and initiating an investigation with he carrier. 

9. Returns Due to Chipping Errors: If you receive the wrong item or a damaged product due to a shipping error, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or refund. 

10. Contact Information: For any questions or concerns related to shipping, please contact our customer support team at Help@luxclaw.com. 

At LuxClaw we strive to deliver not only exceptional products but also exceptional service. If you have any further questions or require assistance, please don't hesitate to reach out to us. Thank you for choosing LuxClaw for your accessory needs. 

LuxClaw Team.